Privacy and Personal Data Protection

1. Data Controller

The Snack Haus is the retail brand of Haus Gıda. Your personal data is processed by Haus Gıda as the data controller in accordance with Turkish Personal Data Protection Law No. 6698 (“KVKK”) and other applicable legislation.

Address: Yıldız Teknopark, Çifte Havuzlar District, Eski Londra Asfaltı Avenue, No: 151/1F, Esenler, Istanbul 34220, Türkiye  
Email: hello@hausfreezedry.com  
Website: www.thesnackhaus.com

2. Personal Data We Process

When you visit our website, create an account, place an order or contact us, we may process the following information:

• Your name, surname and contact details  
• Billing and delivery address  
• Order, payment and delivery information  
• Membership and account information  
• Messages submitted through our contact forms  
• IP address, device, browser and website usage information  
• Marketing communication permissions and preferences

Your credit or debit card details are not stored on The Snack Haus servers. Payments are securely processed by payment service providers and banks.

3. Purposes of Processing Personal Data

We may process your personal data to:

• Receive, prepare, invoice and deliver orders  
• Create and manage customer accounts  
• Manage payments, returns and customer support  
• Respond to questions and requests  
• Fulfil legal, financial and accounting obligations  
• Prevent fraud and maintain website security  
• Improve our website experience and service quality  
• Send campaigns, product news and announcements when you have provided the required consent

4. Legal Grounds for Processing

Your personal data may be processed where it is necessary to establish or perform a contract, comply with a legal obligation, establish, exercise or protect a legal right, pursue our legitimate interests without harming your fundamental rights and freedoms, or where you have provided explicit consent when required.

Marketing and promotional communications are sent only when you have provided the consent required by applicable law. You may withdraw this consent at any time.

5. Sharing Personal Data

To the extent necessary to provide our services and meet our legal obligations, personal data may be shared with:

• Shipping and logistics providers  
• Banks and payment service providers  
• E-invoicing, accounting and financial advisory service providers  
• Website hosting, security and technical support providers  
• Authorised public institutions and legal authorities

Because some digital service providers may operate infrastructure outside Türkiye, personal data may be transferred abroad only in accordance with applicable legislation and the required data-protection safeguards.

6. How We Collect Personal Data

Personal data may be collected through our website, order and membership forms, payment and delivery processes, contact forms, email correspondence, cookies and similar digital technologies using fully or partially automated methods.

7. Retention Period

Personal data is retained for as long as necessary for the relevant processing purpose and for any period required by applicable law. Once the applicable period has expired and no other legal basis remains, the data is deleted, destroyed or anonymised.

8. Cookies

Our website may use cookies to operate the website, maintain security, remember preferences, analyse usage and, where you have given consent, provide personalised or marketing-related services.

You can accept, reject or change your preferences for non-essential cookies through the cookie settings panel. You may also delete or block cookies using your browser settings. Disabling certain cookies may affect the operation of some website features.

9. Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse and unlawful processing. However, no method of transmitting information over the internet can be guaranteed to be completely risk-free.

10. Your Rights

Under Article 11 of the KVKK, you have the right to:

• Learn whether your personal data is being processed  
• Request information about the processing of your data  
• Learn the purposes of processing and whether your data is used accordingly  
• Learn the third parties to whom your data has been transferred  
• Request the correction of incomplete or inaccurate data  
• Request deletion or destruction where the legal conditions are met  
• Request notification of correction, deletion or destruction to relevant third parties  
• Object to a result produced against you exclusively through automated processing  
• Request compensation if you suffer damage due to unlawful processing

11. Applications and Contact

You may submit questions and requests concerning your personal data to hello@hausfreezedry.com by clearly stating your identity and request. Applications will be evaluated using the methods and within the periods specified by applicable legislation.

12. Changes to This Policy

We may update this policy following changes to our services, systems or applicable legislation. The latest version and its most recent update date will be published on this page.